Effective date: 1 January 2025
Sokoleho Inc. ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you use the Sokoleho platform. By using our services, you agree to the practices described in this policy.
We collect information you provide directly, such as your name, email address, phone number, and business details when you register or use Sokoleho. We also collect information generated through your use of the platform, including order data, customer interactions, transaction records, and device or usage information such as IP address and browser type.
We use the information we collect to provide, maintain, and improve our services; process transactions and send related information; respond to support requests; send service-related communications; and analyse usage patterns to improve the platform. We do not sell your personal information to third parties.
Sokoleho uses cookies and similar tracking technologies to improve your experience and understand how the platform is used. This includes session cookies to keep you logged in, and analytics tools to measure performance. You may disable cookies through your browser settings, although this may affect some features of the platform.
We may share your information with third-party service providers who assist us in operating the platform (such as hosting providers, payment processors, and analytics services) under strict confidentiality obligations. We may also disclose information when required by law, or to protect the rights, property, or safety of Sokoleho, our users, or others. We do not share personal data with advertisers.
We retain your data for as long as your account is active or as needed to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. If you close your account, we will delete or anonymise your personal information within 90 days, unless we are required to retain it by law.
If you have questions, concerns, or requests regarding your personal data or this Privacy Policy, please contact us at hello@sokoleho.com. You have the right to access, correct, or request deletion of your personal data at any time.
This Privacy Policy may be updated periodically. We will notify you of significant changes via email or a notice on our platform. Last updated: January 2025.